When you are let in from the waiting room, you will be shown a preview window where you should be able to select the devices you want to use as your camera and mic sources from two drop down options. If your browser does not ask your permission to enable the camera and mic sources automatically and those drop downs are blank, you will have to adjust your browser security settings manually.
Chrome Browser
In a new tab, type in "chrome://settings/content". This will take you to the Site settings
Scroll down to the Permissions section and click either Camera or Microphone.
Set to "Ask before accessing (recommended)". It is recommended to make sure both Camera and Microphone are set to this.
Return to the ShoCast room and refresh the page. A pop-up should appear right below the URL like this:
Click Allow
Safari Browser
While in the ShoCast room, click Safari in the top left corner. Select Preferences.
Under the Websites tab, click either Camera or Microphone. Make sure that the website "shocast.live" is set to either Allow or Ask.
Return to the ShoCast room and refresh the page. A pop-up should appear right below the URL like this:
Click Allow
Firefox Browser
Right-click anywhere in the browser, and click "View Page Info"
Under the Permissions tab, find Use the Camera and Use the Microphone sections. If using default settings, make sure that either Always Ask or Allow is selected.
If Block is selected as default, uncheck the "Use Default" box and select Always Ask.
Return to the ShoCast room and refresh the page. If set on Always Ask, a pop-up should appear right below the URL like the image below.
Click Allow
Edge Browser
In a new tab, type in "edge://settings/content". This will take you to the Site Permissions.
Click into either the Camera or Microphone section
Set to "Ask before accessing (recommended)". It is recommended to make sure both Camera and Microphone are set to this.
Return to the ShoCast room and refresh the page. A pop-up should appear right below the URL like this:
Click Allow
Other Browsers
ShoCast is not compatible with Internet Explorer or other browsers not listed above.
If you are still having issues after trying the steps above in multiple browsers, please make sure you are connected to an ethernet cable and try again. If the problem still persists, please email support at support@shocast.live.